Privacy Policy

Ton Déménageur Inc.

Last updated: March 15, 2026

At Ton Déménageur, protecting your personal information is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or requesting a moving quote.

1. Collection of Personal Information

We may collect personal information when you:

  • complete a quote request form on our website
  • submit a lead form through Facebook or Instagram
  • contact us by email or phone
  • browse or interact with our website

The information collected may include:

  • First and last name
  • Phone number
  • Email address
  • Moving addresses (origin and destination)
  • Moving date
  • Details related to the move (number of rooms, floor level, etc.)
  • IP address and browsing information

This information is provided voluntarily by the user.

2. Use of Personal Information

The information collected may be used for the following purposes:

  • preparing and sending moving quotes
  • communicating with you regarding your request
  • planning and organizing your move
  • improving our services and website
  • conducting advertising and remarketing campaigns
  • analyzing website usage and performance

We may also contact you regarding services offered by Ton Déménageur.

3. Information Collected Through Facebook and Advertising Platforms

Ton Déménageur uses Facebook and Instagram lead forms to allow potential clients to quickly request a moving quote.

Information submitted through these forms is transmitted to us through the platform and used solely for:

  • responding to your quote request
  • communicating with you about our moving services

These platforms may also collect certain information according to their own privacy policies.

4. Cookies and Tracking Technologies

Our website may use technologies such as:

  • Cookies
  • Facebook Pixel
  • Google Analytics

These tools help us:

  • analyze website traffic
  • improve user experience
  • measure the effectiveness of advertising campaigns

Most of this data is used in aggregated or anonymous form for statistical and marketing purposes.

5. Sharing of Personal Information

Ton Déménageur does not sell personal information.

However, certain information may be shared with service providers when necessary, such as:

  • advertising platforms (Meta / Facebook / Instagram)
  • website analytics providers
  • customer management or CRM software

These partners are required to handle personal information securely.

6. Protection of Personal Information

We take reasonable measures to protect personal information against:

  • unauthorized access
  • disclosure
  • modification
  • loss

Access to personal information is limited to authorized personnel who require it to perform their duties.

7. Data Retention

Personal information is retained only for as long as necessary to:

  • process your request
  • provide our services
  • comply with legal obligations

8. Your Rights

In accordance with applicable privacy laws, including those in Québec and Canada, you have the right to:

  • request access to your personal information
  • request corrections to inaccurate information
  • request deletion of certain personal data when applicable

To exercise these rights, please contact us.

9. Privacy Officer

For any questions regarding this Privacy Policy or the handling of your personal information, you may contact:

Ton Déménageur
Email: info@tondemenageur.com
Phone: (514) 574-4127

10. Changes to This Policy

Ton Déménageur may update this Privacy Policy at any time to reflect changes in our practices or legal requirements.

The most recent version will always be available on our website.